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Item Never Arrived

Can’t Find Your Package?

Missing packages can be stressful, but not to worry! Most items turn up for our customers within six days. Here are some things to try:

1) Check that your shipping address is correct.

Let’s make sure your item was shipped to the right place. Your current shipping addresses are listed in the “Edit Addresses” page.

2) Check around your home or building & reach out to neighbors.

The package may have been left at a backdoor, hidden behind an object, or delivered to the address next door.

3) Give it six days.

Sometimes carriers incorrectly scan packages that are still in transit. Your package could be marked as “Delivered,” even though it is still on the way to you. We completely understand the frustration; however, the package is likely to show up within six days of a false scan.

4) Check your mailbox and anywhere else you receive mail.

The location of a delivery can differ depending on the carrier, especially if the package is small enough to fit inside your mailbox.

5) Check for notice of an attempted delivery.

The notice will tell you the steps you should take to receive your package.

6) Contact the Carrier

Use your tracking number to start a claim with the carrier (USPS, UPS, etc.).

To contact USPS, call 1 (800) 275-8777.

For UPS, submit a claim or call 1 (866) 742-5877.

Tried everything? We’ll fix it!

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